FAQ

Technology for People

VOCA IP Camera

Setup StageInstall App, Connecting IP Cam, Wifi Setup

Please make sure that you have connected to the power in the IP Cam.
If needed, please reset the IP Cam by pressing the reset button located at the bottom or at the back. 

You may refer to the youtube tutorial video: https://youtu.be/iSlESNcQxBE?list=PL0DOoPrryq9kGzCl4aK6KoKmNWwd6_HGX
Please delete the device from the device list, and add it by Smart Link again. 

To delete the device from the list:
iOS App: swipe the device’s name to the left. 
Android App: press the device’s name until the “Cancel” pop-up window shows up. 
Please make sure your smart phone WIFI enabled and joined the proper wireless  network
1. Please make sure that you have entered the correct wifi password. 

2. Currently some routers can provide dual frequencies, 2.4 and 5Ghz. Since our product support only 2.4Ghz at this stage. Please make sure network frequency is 2.4GHz.

Basic FunctionMemory card recording, Live view operations

Please make sure that you have used different username to log in to the App. 
Each IP Cam supports up to 5 mobile phones to access live view simutaneously. 
Please go to Date Time & Media Settings to change volume
In 32GB memory card, you can record up to around 14 days of video (continuous recording). 
Please check storage info to see SD capacity is non-zero. If your memory card is a new one, please format the card. 
There are 2 types of recording in VOCA IP Cam. 

If you record the video by pressing the “record” button at live view screen, the videos are stored under “Images” tab in the App.

Other videos (including Manual recording, Alarm Recording and Scheduled Recording in Record Setting) are stored in TF memory card. You can find the videos by clicking the device name, and clicking “Playback”. 

Advanced Function Alarm

Only 1 email address can be setup for each camera. 
First, please make sure that you allow notification in your mobile setting. (In “Setting”, find “VOCA” App, inside “Notification”, turn on “Allow Notification”). 

Second, the alert message will only pop-up when the App is running.
Please make sure that you have configured the Gmail account to allow the App to access the account. 
https://www.google.com/settings/security/lesssecureapps



Click “Turn on” here. 

After changing the configuration in Gmail account, you may need to unbind the email address and do the binding again. 

OBOOY EG520

- Menu》Tools》Human Voice》Off
- Menu》Tools》Human Voice》Intelligent call alert》Off
Menu》Settings》Phone Settings》LED Mode》Incoming SMS Mode》Off
- Menu》Settings》Tone Settings》General 》 Options》Customize》
- Menu》SOS Setting》SOS Mode Setting 》Off
- Menu》Settings》Phone Settings》Display》Sub LCD Clock type
- Menu》Settings》Phone Settings》Time and date

OBOOY EA138

- Menu》Ringtone》Intelligent call alert 》Off
- Menu》Ringtone》Keypad 》Silent
- Menu》Settings》SOS Settings》 SOS alarm On

OBOOY EG520

Machine ResetHow to erase telephone numbers recorded previously?

Menu》Settings》Call center》Call history》Delete call logs》All calls
Menu》Phonebook》Options》Phonebook settings》Delete all contacts

Machine Back to Default SettingChange EG520 back to factory default setting

Menu》Settings》Restore settings》1122

Handset cannot be heardI cannot hear from my EG520

Earpiece volume is turned off . Volume can only be adjusted during a phone call

VOCA V530 3G ELDER PHONE

Basic FunctionSetting

- Menu》Tools》Human Voice》Off
- Menu》Settings》Tone Settings》General 》 Options》Customize》
- Menu》Settings》Phone Settings》Display》Sub LCD Clock type
- Menu》Settings》Phone Settings》Time and date

Machine resetMachine reset

Basic FunctionBasic Function

3G connectivity3G connectivity

Does your SIM card support 3G ?
3G SIM card should be placed at the right slot, which marked G&W

TF card sizeTF card size

Charging CradleCharging Cradle not charging

1. Please clean up the two charging contact points at the buttom of the cell phone 
2. Wait 30 seconds for the cell phone to display charging signal when you place the cell phone in charging cradle

Photo Phone BookHow to use photo phone book

SwitchBot

SwitchBot Google Assistant SetupSwitchBot Google Assistant Setup

Open Google Home> Press the "+" > Press "Set up device" >Press "Works with Google" > Type "Switchbot Smart" in the search bar, and then search> Link SwitchBot account with user name and password

Flic

BasicGeneral Questions

Yes, you will need to have a least one Flic in order to use the Hub.

SetupSet up

我如何設置我的Flic Hub?
There is no button to push. All you need to do is connect the Micro USB cable provided to a 1A output (recommended) plug and the Hub will automatically power up. During the boot process the LED will shine a constant bright RED. When the Hub is ready the LED will dim to 10% brightness and shine continuously. You can turn off the LED in the app under the Hub settings page. The Hub will remain powered as long as it is plugged in.
Flic Hub如何與我的設備連接?
We only support the App in English at this time, but stay tuned for further updates.

Third Party LinkageThird Party Linkage

Yes! With the Flic Hub LR you can connect your buttons to Apple HomeKit and trigger your HomeKit enabled accessories. Note that you need an Apple Home Hub (Apple TV, Apple Home Hub or an iPad) in order to use Flic with your Apple HomeKit setup.
The first time you set up a third party device, you will have to configure it. This means that you will either need to log in to their service or connect their physical hardware to the hub. Each action will take you through the necessary steps to get the integration up and running.
Yes, no problem. As long as your WiFi speaker, e.g. a Sonos, is already setup and connected to a network then the Hub and Flic will be able to control it.
The Flic Hub is not able to directly control ZigBee or Z-Wave devices but we do support local network and cloud connections. My smart devices are not listed in the Flic app, help! If we don't directly support your device in our Flic app then be sure to check out any cloud service providers such as IFTTT, Zapier and Microsoft Flow. These services support a huge catalogue of Also we’re constantly building support for more and more devices.