FAQ

Technology for People

VOCA IP Camera

Setup StageInstall App, Connecting IP Cam, Wifi Setup

I cannot hear “beep” sound in the IP Cam. No device is searched in the mobile App. 

Please make sure that you have connected to the power in the IP Cam.
If needed, please reset the IP Cam by pressing the reset button located at the bottom or at the back. 

You may refer to the youtube tutorial video: https://youtu.be/iSlESNcQxBE?list=PL0DOoPrryq9kGzCl4aK6KoKmNWwd6_HGX

I input “VOCA” in App Store / Google Play, and there are a lot of Apps showing up. Which is the correct one? 

Please find the App with name “VOCA Cam” and logo as below:

I connected to my IP Cam before. After resetting the IP Cam, I cannot view the device any more. 

Please delete the device from the device list, and add it by Smart Link again. 

To delete the device from the list:
iOS App: swipe the device’s name to the left. 
Android App: press the device’s name until the “Cancel” pop-up window shows up.

Cannot see the network name after pressing the smart link button 

Please make sure your smart phone WIFI enabled and joined the proper wireless  network

Cannot detect wireless network after entering the network name and password in smartphone 

1. Please make sure that you have entered the correct wifi password. 

2. Currently some routers can provide dual frequencies, 2.4 and 5Ghz. Since our product support only 2.4Ghz at this stage. Please make sure network frequency is 2.4GHz.

Basic FunctionMemory card recording, Live view operations

I need to check the live view in more than one mobile phone. I have setup the connect in 2 mobile phones already. But I was unable to view in 2 mobile phones simutaneously. 

Please make sure that you have used different username to log in to the App. 
Each IP Cam supports up to 5 mobile phones to access live view simutaneously.

IP Cam speaker volume is too small 

Please go to Date Time & Media Settings to change volume

What is the maximum size of memory card supported by the IP Cam? 

64GB

How long can I record in the memory card? 

In 32GB memory card, you can record up to around 14 days of video (continuous recording).

I want to set up Scheduled Recording and Alarm Recording at the same time. 

Only one record type can be setup each time.

I cannot record the video after TF card inserted 

Please check storage info to see SD capacity is non-zero. If your memory card is a new one, please format the card.

I can't find my recorded video. 

There are 2 types of recording in VOCA IP Cam. 

If you record the video by pressing the “record” button at live view screen, the videos are stored under “Images” tab in the App.

Other videos (including Manual recording, Alarm Recording and Scheduled Recording in Record Setting) are stored in TF memory card. You can find the videos by clicking the device name, and clicking “Playback”.

Advanced Function Alarm

I want to set up multiple email addresses to receive Alert emails. 

Only 1 email address can be setup for each camera.

I have turned on “Receive Alarm” . However, no notification was sent to my mobile after I press the alarm. 

First, please make sure that you allow notification in your mobile setting. (In “Setting”, find “VOCA” App, inside “Notification”, turn on “Allow Notification”). 

Second, the alert message will only pop-up when the App is running.

I tried to bind the email address (a Gmail account) in Alarm setting. It cannot verify the email address. But I am sure I have entered the correct password and email address. 

Please make sure that you have configured the Gmail account to allow the App to access the account. 
https://www.google.com/settings/security/lesssecureapps



Click “Turn on” here. 

After changing the configuration in Gmail account, you may need to unbind the email address and do the binding again.

OBOOY EG520

How to turn off speaking dial pad 

－ Menu》Tools》Human Voice》Off
－ Menu》Tools》Human Voice》Intelligent call alert》Off

How to turn off flash light at the phone edge 

Menu》Settings》Phone Settings》LED Mode》Incoming SMS Mode》Off

How to set ring tone 

－ Menu》Settings》Tone Settings》General 》 Options》Customize》

How to turn off SOS 

－ Menu》SOS Setting》SOS Mode Setting 》Off

How to change the clock style at the front screen 

－ Menu》Settings》Phone Settings》Display》Sub LCD Clock type

How to set time and date 

－ Menu》Settings》Phone Settings》Time and date

OBOOY EA138

How to turn off speaking dial pad 

－ Menu》Ringtone》Intelligent call alert 》Off
－ Menu》Ringtone》Keypad 》Silent

How to turn off SOS 

－ Menu》Settings》SOS Settings》 SOS alarm On

OBOOY EG520

Machine ResetHow to erase telephone numbers recorded previously?

How to erase telephone numbers recorded previously? 

Menu》Settings》Call center》Call history》Delete call logs》All calls

How to erase entries in phone book 

Menu》Phonebook》Options》Phonebook settings》Delete all contacts

Machine Back to Default SettingChange EG520 back to factory default setting

How to change EG520 back to factory default setting 

Menu》Settings》Restore settings》1122

Handset cannot be heardI cannot hear from my EG520

I cannot hear from my EG520 

Earpiece volume is turned off . Volume can only be adjusted during a phone call

VOCA V530 3G ELDER PHONE

Basic FunctionSetting

How to turn off speaking dial pad 

－ Menu》Tools》Human Voice》Off

How to set ring tone 

－ Menu》Settings》Tone Settings》General 》 Options》Customize》

How to change clock on slave screen 

－ Menu》Settings》Phone Settings》Display》Sub LCD Clock type

How to set date and time 

－ Menu》Settings》Phone Settings》Time and date

How to set photo phone book 

TBA

Machine resetMachine reset

How to erase phone log 

TBA

How to change V530 back to factory default settings 

TBA

Basic FunctionBasic Function

The speaker doesn't have voice 

TBA

3G connectivity3G connectivity

Cannot connect to internet 

Does your SIM card support 3G ?

Are your 3G SIM card located at right slot? 

3G SIM card should be placed at the right slot, which marked G&W

TF card sizeTF card size

Max TF card size ? 

32G

Charging CradleCharging Cradle not charging

Charging Cradle not charging？ 

1. Please clean up the two charging contact points at the buttom of the cell phone 
2. Wait 30 seconds for the cell phone to display charging signal when you place the cell phone in charging cradle

Photo Phone BookHow to use photo phone book

How to use photo phone book to check caller 

TBA

SwitchBot

SwitchBot Google Assistant SetupSwitchBot Google Assistant Setup

How to setup Switchbot and Google Assistant 

Open Google Home> Press the "+" > Press "Set up device" >Press "Works with Google" > Type "Switchbot Smart" in the search bar, and then search> Link SwitchBot account with user name and password